Levels of support offered by AMA Queensland Education and Training Institute

Discover how AMA Queensland Education and Training Institute comprehensive student support framework combines expert guidance, practical resources, and flexible assistance to help healthcare and business learners achieve their career goals with confidence.

Personalised learning support through live tutorials and fortnightly check-ins

Studying online doesn't mean learning alone. At AMA Queensland Education and Training Institute (AMAQETI), we understand that transitioning to online study can feel daunting, which is why we've built a comprehensive support framework designed to keep you connected, engaged, and confident throughout your learning journey. Our personalised learning support combines regular human interaction with flexible access to help when you need it most.

One of the cornerstone features of our student support is our 1-hour weekly live tutorials. These interactive sessions bring you face-to-face with experienced trainers who guide you through complex concepts, demonstrate practical applications, and answer your questions in real time. Whether you're studying our Diploma of Mental Health, Certificate III in Business, or one of our specialised skill sets like the Infection Prevention and Control course, these tutorials ensure you're never struggling with challenging content on your own. The live format encourages peer interaction and collaborative learning, helping you build connections with fellow students who share your career goals.

Beyond the scheduled tutorials, we provide fortnightly phone check-ins to monitor your progress and address any concerns before they become barriers to your success. These regular touch points with your dedicated support team ensure you stay on track with your study schedule, help you manage competing priorities, and provide the encouragement you need during more challenging periods of your course. This proactive approach to student wellbeing reflects our commitment to not just enrolling students, but actively supporting them to completion.

For those moments when you need more focused attention, we offer the ability to book 30-minute one-on-one support sessions. These personalised support sessions allow you to dive deeper into specific areas where you need additional guidance, whether that's clarifying assessment requirements, discussing work placement concerns, or receiving feedback on your progress. This flexible booking system means support is available on your schedule, accommodating the busy lives of working professionals, parents, and career changers who make up our diverse student community.

Comprehensive digital resources and interactive E-Learning modules

Our online learning environment is designed with accessibility and engagement at its core. Through our intuitive student portal, you'll access a wealth of interactive e-learning modules, multimedia resources, and assessment materials that bring your course content to life. Each module has been carefully developed in consultation with industry employers to ensure the skills you're learning are directly applicable to real workplace scenarios in healthcare, community services, and business settings.

The student portal features a built-in help request function that serves as your direct line to support whenever questions arise. Whether you're experiencing technical difficulties, need clarification on course content, or require guidance on navigating your learning materials, simply submit a help request through the portal and receive prompt assistance from our support team. This system ensures that even outside of scheduled tutorial times, you're never left waiting for answers that are critical to your progress.

Interactive quizzes and knowledge checks are embedded throughout our e-learning modules, providing immediate feedback on your understanding and helping you identify areas that may need additional review before assessments. This scaffolded approach to learning builds your confidence progressively, ensuring you develop a solid foundation in fundamental concepts before advancing to more complex applications. For courses like our Diploma of Leadership and Management or Diploma of Community Services, this structured progression is essential for developing the critical thinking and decision-making skills required in supervisory and case management roles.

All digital resources are accessible 24/7, allowing you to study at times that suit your lifestyle and learning preferences. Whether you're an early morning learner or prefer to study in the evenings after work, our comprehensive online library of videos, readings, case studies, and practical exercises is always available. This flexibility is particularly valuable for our students juggling employment, family responsibilities, and study commitments, reflecting our understanding of the realities faced by adult learners pursuing career advancement.

Ongoing pastoral care and career pathway guidance

Education is about more than completing assessments and earning certificates, it's about personal growth, building confidence, and achieving your career aspirations. Our pastoral care approach recognises that adult learners face complex challenges that can impact their ability to study effectively, from family responsibilities and health concerns to workplace pressures and self-doubt about their academic capabilities. That's why our support extends beyond academic matters to encompass your overall wellbeing throughout your study journey.

Your student support team is trained to recognise when students may be struggling with more than just course content and to provide appropriate referrals to counselling services, learning support for students with language, literacy and numeracy needs, and other specialist assistance when required. This holistic approach to student support creates a safe learning environment where you feel comfortable reaching out when challenges arise, rather than struggling in isolation. The fortnightly phone check-ins serve as regular opportunities for these conversations, ensuring that potential issues are identified early and addressed with compassion and practical solutions.

As you progress through your course, we provide career pathway guidance to help you understand the opportunities available with your qualification and plan your next steps. Whether you're considering further study to build on your Certificate III in Business by progressing to our Diploma of Business, or exploring how your Diploma of Community Services can open doors to specialised roles in mental health, youth work, or case management, our advisors help you navigate these decisions with clarity. We connect your learning to tangible career outcomes, helping you see how the skills you're developing translate to employment opportunities in growing sectors.

Our connection to AMA Queensland (the peak industry body) and our established relationships with employers across healthcare, community services, and business sectors provide valuable insights into industry trends, emerging roles, and the skills employers are actively seeking. This industry intelligence informs not only our curriculum development but also the guidance we provide to students about career planning and professional development. When you study with us, you're not just gaining a qualification—you're joining a learning community supported by Queensland's peak medical body, with access to networks and expertise that can accelerate your career trajectory and help you achieve your professional goals with confidence.

For more information about what AMA Queensland Education and Training Institute can do for you, enquire here