Certificate III in Business Administration BSB31115

Course Overview

The healthcare sector is currently the largest employer and fastest growing industry in Australia and provides many financially rewarding, flexible and secure career opportunities. Completion of the Certificate III in Health Administration will give you that employment edge when applying for administration positions in a variety of health settings including hospitals, medical practices and allied health.

This qualification is recognised throughout Australia and will provide the skills and knowledge needed to work as a medical receptionist or health administrator.

This is a nationally recognised course which will assist you in gaining skills that are appropriate for employment within a number of businesses. Apply new skills in a practical way that boosts your level of confidence and allows you to function effectively and efficiently within your chosen field. The course provides you with the relevant skills and techniques required for applying solutions for unpredictable problems, for working with different communication styles. You will also develop the skills to;

  • organise business meetings
  • address customer needs
  • risk identification and management
  • arrange business travel arrangements
  • promote goods and services
  • develop excel spreadsheets
  • monitor a safe workplace

We offer extensive support through email and telephone correspondence to ensure students complete their studies on time.

Admission Requirements

  • There are no entry requirements for this course. Grayclay requires that students are 18 years of age or older.

Course Duration And Study Commitment

  • Full Time
    • 20 hours per week for 38 Weeks
    • plus 15 hours per week for 38 Weeks for formative and summative assessments
  • Part Time
    • 10 hours per week for 72 Weeks
    • plus 7.5 hours per week for 72 Weeks for formative and summative assessments

Study Modes Available


  • Online
  • Oncampus


  • On campus
    • 1 Short Street, Southport, Gold Coast
    • 57 Brunswick Street, Fortitude Valley, Brisbane
  • Practical
    • 1 Short Street, Southport, Gold Coast
  • Placement
    • Current workplace or Assisted Placement

Professional Recognition

  • Membership with the Australian Medical Receptionists Association (AMRA)

Learner Characteristics

This course can assist persons working in administration wanting to transition into the Healthcare sector or currently working in another industry e.g. retail/hospitality and looking for a career change.

Additionally appropriate for persons already working in a health administration role but require deeper skills and knowledge in order to progress your career. Or working as a medical receptionist and want to formalise skills.

Further Learning Pathway

  • Medicalreceptionist (for both public and private practices); medical administration; ward clerk, medical records clerk,  medical secretary
  • Progress learning advancing to the Diploma of Business



Payment plans are available
*Fees are subject to change without notice.
This covers course electronic materials, online support, webinars, marking, RPL for medications and infection control if applicable and tutor support either online or telephone)

This is a Study Loans approved course. For more information on our payment options please click here

Study Loan

Payment options available for all courses including extended payment plans *Fees are subject to change without notice (This covers course materials, online support, webinars, marking, RPL for medications and infection control if applicable and tutor support either online or telephone)

Course Units

National codeTitleCore-Elective
BSBITU307Develop keyboarding speed and accuracyC
BSBWHS201Contribute to health and safety of self and othersC
BSBMED301Interpret and apply medical terminology appropriatelyE (Group A)
BSBMED302Prepare and process medical accountsE (Group A)
BSBMED303Maintain patient recordsE (Group A)
BSBMED304Assist in controlling stocks and suppliesE (Group A)
BSBMED305Apply the principles of confidentiality, privacy and security within the medical environmentE (Group A)
BSBWRT301Write simple documentsE (Group B)
BSBITU302Create electronic presentationsE (Group B)
BSBITU303Design and produce text documentsE (Group B)
BSBITU309Produce desktop published documentsE (Group B)
BSBWOR301Organise personal work priorities and developmentE (Group C)
BSBDIV301Work effectively with diversityE (Group C)

Our elective units have been chosen in response to industry consultation and indicate the general arrangement of delivery of this course.

Entry Requirements

  • Students should have good English communication skills including reading, writing and talking – pre enrolment interviews will be conducted to assess Language, Literacy and Numeracy.
  • Applicants should also have access to a computer and possess computer skills including being able to operate a personal computer and printer, create and manage basic files, navigate a learning management system, perform basic tasks such as word processing, sending and receiving emails with attachments, uploading and downloading documents and using web based search engines.
  • Recognition of Prior Learning (RPL): For RPL enquiries please contact Student Support admin@grayclay.com.au
  • You must be 18 years or older and provide proof of identity using Drivers License or 18+ card.
Find Out More & Secure Your Place Today
Online courses commence at the beginning of every month.

We limit enrolment numbers in order to ensure each student receives personal support with our instructors and most courses typically fill up prior to the commencement date.

Enquire now to find out if this course is right for your or apply online to secure your place today and avoid disappointment.

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College Business Hours

  • Monday to Thursday: 9 AM - 5 PM
  • Friday: 9 AM - 4 PM
  • Saturday to Sunday: Closed